From first call to signed sheet
Six steps, in the order they happen
- 01
Step 1: The walk-through
One visit of up to two hours for a small building. We photograph, probe and sound what we can reach, and you point out what residents have been telling you.
- 02
Step 2: The photo report and scope sheets
A photo report, then one sheet per item, grouped by urgency: safety first, water second, wear third.
- 03
Step 3: Board packet and vote
We format the sheets for the packet and come to the meeting if you ask. The board approves, defers or changes each one.
- 04
Step 4: Notice to owners
A draft letter with dates, hours, access and who to call. Your manager sends it; nothing starts before it is out.
- 05
Step 5: The work
A named lead, daily protection of floors and stairs, and a clean site at the end of each day.
- 06
Step 6: Close-out
Photos of finished work, a signed-off sheet, the warranty terms in writing and the item moved on the calendar.
Week one on site
What residents will see in the first week
Each of these is on the owner notice.
Who comes
The crew lead's name and number, and a crew of two to four.
What is protected
Stair treads, hallway floors and entry mats are covered before tools come in.
What is shut off
A porch, a flight or a door, with a second way out kept open.
Who to call
The program coordinator, Siobhan Foley, at the office number.
Questions about the job
How long does a job take?
The scope sheet gives working days and the weather condition it depends on. Most single-item repairs take days, not weeks.
Do you carry a certificate of insurance?
Yes, and it goes to your management company on request. The sample entries on this site are placeholders the owner fills in.
What if a resident complains?
They call the coordinator, who logs it, tells the lead and reports back to the manager the same working day.
Who cleans up?
We do, at the end of every day, and a final clean at close-out.